{"id":13765,"date":"2025-10-27T22:41:28","date_gmt":"2025-10-28T03:41:28","guid":{"rendered":"https:\/\/arrobamedellin.edu.co\/?page_id=13765"},"modified":"2025-10-27T22:43:53","modified_gmt":"2025-10-28T03:43:53","slug":"fundamentos-del-proceso-cx-de-oracle-fusion-cloud-applications","status":"publish","type":"page","link":"https:\/\/arrobamedellin.edu.co\/index.php\/oracle\/fundamentos-del-proceso-cx-de-oracle-fusion-cloud-applications\/","title":{"rendered":"Fundamentos del proceso CX de ORACLE FUSION CLOUD APPLICATIONS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/arrobamedellin.edu.co\/wp-content\/uploads\/2025\/10\/BANNER-ORACLE.jpg&#8221; alt=&#8221;BANNER-ORACLE&#8221; title_text=&#8221;BANNER-ORACLE&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed|700|||||||&#8221; text_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<a href=\"https:\/\/arrobamedellin.edu.co\/index.php\/oracle\" style=\"color: #666;\">Oracle<\/a> &gt; <span style=\"color: #ac3e95;\">Fundamentos del proceso CX de ORACLE FUSION CLOUD APPLICATIONS<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;65%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/arrobamedellin.edu.co\/wp-content\/uploads\/2025\/10\/Fundamentos-del-proceso-CX-de-Oracle-Fusion-Cloud-Applications.jpg&#8221; alt=&#8221;Curso Fundamentos del proceso CX de Oracle Fusion Cloud Applications&#8221; title_text=&#8221;Fundamentos del proceso CX de Oracle Fusion Cloud Applications&#8221; align=&#8221;center&#8221; admin_label=&#8221;Image&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;0&#8243; width_tablet=&#8221;&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|15px|15px|15px|15px&#8221; box_shadow_style=&#8221;preset6&#8243; box_shadow_vertical=&#8221;-130px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.4)&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text content_tablet=&#8221;<\/p>\n<p>USO SEGURO DE REDES SOCIALES<\/p>\n<p>&#8221; content_phone=&#8221;<\/p>\n<p>USO SEGURO DE REDES SOCIALES<\/p>\n<p>&#8221; content_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed|700|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;30px&#8221; text_line_height=&#8221;0.9em&#8221; header_font=&#8221;Roboto Condensed|700|||||||&#8221; vertical_offset=&#8221;291px&#8221; horizontal_offset=&#8221;29px&#8221; z_index=&#8221;91&#8243; width=&#8221;78%&#8221; width_tablet=&#8221;40%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;-160px||80px|85px|false|false&#8221; custom_margin_tablet=&#8221;|20px||20px|false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;|0px|||false|false&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;28px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<strong>FUNDAMENTOS DEL PROCESO CX DE ORACLE FUSION CLOUD APPLICATIONS <\/strong>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_module=&#8221;13678&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->\t.inscribete-btn {<!-- [et_pb_line_break_holder] -->    display: inline-block;<!-- [et_pb_line_break_holder] -->    background-color: #C93C9B;<!-- [et_pb_line_break_holder] -->    color: white;<!-- [et_pb_line_break_holder] -->    text-decoration: none;<!-- [et_pb_line_break_holder] -->    padding: 15px 30px;<!-- [et_pb_line_break_holder] -->    font-size: 1.2rem;<!-- [et_pb_line_break_holder] -->    font-weight: 600;<!-- [et_pb_line_break_holder] -->    border-radius: 8px;<!-- [et_pb_line_break_holder] -->    box-shadow: 0 4px 15px rgba(201, 60, 155, 0.3);<!-- [et_pb_line_break_holder] -->    transition: all 0.3s ease;<!-- [et_pb_line_break_holder] -->    cursor: pointer;<!-- [et_pb_line_break_holder] -->    border: none;<!-- [et_pb_line_break_holder] -->    outline: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.inscribete-btn:hover {<!-- [et_pb_line_break_holder] -->    background-color: #B8359B;<!-- [et_pb_line_break_holder] -->    transform: translateY(-2px);<!-- [et_pb_line_break_holder] -->    box-shadow: 0 6px 20px rgba(201, 60, 155, 0.4);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.inscribete-btn:active {<!-- [et_pb_line_break_holder] -->    transform: translateY(0);<!-- [et_pb_line_break_holder] -->    box-shadow: 0 2px 10px rgba(201, 60, 155, 0.3);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  @media (max-width: 768px) {<!-- [et_pb_line_break_holder] -->    .inscribete-btn {<!-- [et_pb_line_break_holder] -->        padding: 12px 24px;<!-- [et_pb_line_break_holder] -->        font-size: 1.1rem;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><a href=\"https:\/\/arrobamedellin.edu.co\/index.php\/inscripciones-abiertas\/\" <!-- [et_pb_line_break_holder] -->           target=&#8221;_blank&#8221; <!-- [et_pb_line_break_holder] -->           rel=&#8221;noopener noreferrer&#8221; <!-- [et_pb_line_break_holder] -->           class=&#8221;inscribete-btn&#8221;><!-- [et_pb_line_break_holder] -->            Inscr\u00edbete aqu\u00ed<!-- [et_pb_line_break_holder] -->        <\/a>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed|700|||||||&#8221; text_text_color=&#8221;#007df6&#8243; text_font_size=&#8221;30px&#8221; header_font=&#8221;Roboto Condensed|700|||||||&#8221; width_tablet=&#8221;40%&#8221; width_phone=&#8221;38%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;|20px||20px|false|false&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;28px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;padding-bottom: 5px;||border-bottom-style: solid;||border-bottom-width: 3.1px;||width: fit-content;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Descripci\u00f3n<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Roboto Condensed||||||||&#8221; text_text_color=&#8221;#6d6e70&#8243; text_font_size=&#8221;22px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;|40px||40px|false|true&#8221; custom_margin_phone=&#8221;|40px||40px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;20px||3px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p style=\"text-align: justify;\">Adquiera experiencia en las Mejores Pr\u00e1cticas Modernas de Oracle para impulsar el \u00e9xito empresarial.<\/p>\n<p style=\"text-align: justify;\">Esta ruta de aprendizaje presenta las Mejores Pr\u00e1cticas Modernas de Oracle (OMBP) para la Experiencia del Cliente (CX), mostrando c\u00f3mo los procesos basados \u200b\u200ben IA y ML en Oracle Fusion CX optimizan m\u00f3dulos como Marketing de CX, Ventas de CX y Servicio de CX. Mediante demostraciones de productos centradas en la CX, m\u00e9tricas clave de CX e informaci\u00f3n sobre dise\u00f1o, adquirir\u00e1 una s\u00f3lida comprensi\u00f3n de OMBP.<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #b2449c;\"><strong>Requisitos previos: <\/strong><\/span>Para tomar este curso, se recomienda contar con conocimientos b\u00e1sicos en \u00e1reas como mercadeo, ventas, atenci\u00f3n al cliente o gesti\u00f3n de relaciones con clientes (CRM). Es \u00fatil tener experiencia previa en estrategias de fidelizaci\u00f3n, automatizaci\u00f3n comercial o campa\u00f1as digitales, as\u00ed como una comprensi\u00f3n general del ciclo de vida del cliente. No se requieren habilidades t\u00e9cnicas, pero la familiaridad con plataformas de experiencia del cliente o herramientas de anal\u00edtica facilitar\u00e1 el entendimiento de los procesos inteligentes que ofrece Oracle Fusion CX mediante IA y aprendizaje autom\u00e1tico.<\/p>\n<p style=\"text-align: justify;\">Esta ruta de aprendizaje <span style=\"color: #b2449c;\"><strong>GRATUITA<\/strong><\/span> tambi\u00e9n lo prepara para la <strong><span style=\"color: #b2449c;\">CERTIFICACI\u00d3N GRATUITA<\/span> <\/strong>Oracle Fusion Cloud Applications CX.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Oracle &gt; Fundamentos del proceso CX de ORACLE FUSION CLOUD APPLICATIONSFUNDAMENTOS DEL PROCESO CX DE ORACLE FUSION CLOUD APPLICATIONS Descripci\u00f3nAdquiera experiencia en las Mejores Pr\u00e1cticas Modernas de Oracle para impulsar el \u00e9xito empresarial. Esta ruta de aprendizaje presenta las Mejores Pr\u00e1cticas Modernas de Oracle (OMBP) para la Experiencia del Cliente (CX), mostrando c\u00f3mo los procesos [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":13515,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-13765","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/13765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/comments?post=13765"}],"version-history":[{"count":3,"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/13765\/revisions"}],"predecessor-version":[{"id":13769,"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/13765\/revisions\/13769"}],"up":[{"embeddable":true,"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/pages\/13515"}],"wp:attachment":[{"href":"https:\/\/arrobamedellin.edu.co\/index.php\/wp-json\/wp\/v2\/media?parent=13765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}